No, you do not need to be a subscriber to any TV service provider for our service to work.  All you need is just a reliable internet connection.

Absolutely. Many people misunderstand the fundamental difference between streaming and downloading. While streaming allows you to watch live and prerecorded content on-demand, it never downloads the content in its entirety, which is illegal if it doesn’t belong to you.

Our service is similar to music streaming, except you are viewing and listening to video streams instead of audio. Downloading on the other hand is illegal unless you purchase the content. Our service is not designed to download, but to only stream.

There’s nothing more important to us than superior up time and reliability. Like any other service, there may be intermittent issues with one or more channels, but overall we are committed to providing continuous service. 

If you experience any issues, check the troubleshooting steps below and if that does not solve your problem, please contact us so we can open a trouble ticket for our engineers to investigate.

You will need at least 5 Megabits (Mbps) of download speed for your internet connection to avoid buffering issues.  We recommend 6 Megabits (Mbps) or more PER device. HD Channels and UHD (4K) Sporting Events are best watched with a minimum download speed of 15 Mbps.

No, you can use our service in any part of the world.

The Gadgets Guy Streaming TV Box is the only hardware needed. It can connect to your television thru HDMI cable or RCA Composite (for older televisions).  If your modem is located far away from your television or cement walls block your WiFi signal, we also sell Powerline Adapters that run through your house wiring.  Since we have had so many requests for our Wireless Keyboard, we also recommend it as an accessory option.

The purchase of the box and accessories are a one-time purchase, however, if you want access to the 393+ live channels, there is a monthly subscription fee.  The Live TV Service pricing can be found HERE.  The cost of the equipment can be found HERE.

All payments are in USD and can be made through our website.  Our preferred payment processor for all payments is PayPal, where you can pay by debit or credit card and even electronic checks.

Since all of our recurring payments are through PayPal, you will need to log into your PayPal account and cancel the recurring subscription payment. Once we have received notification that your subscription has been cancelled, we will no longer renew your line.  Your line (Live TV) will still be active until your current subscription runs out. We do not pro-rate or refund any portion of your subscription when cancelled.

Currently we do not have an option to record shows from the Live TV.  However, the majority of shows are made available for on-demand viewing within 1-2 days.

Our support is probably one of the best in the industry.  We stand behind our product by constantly working with our engineers to make it even better, and always back it up with our 100% Satisfaction Guarantee.

Since our team is constantly adding new channels and improving the existing ones, there may be times that we will ask you to schedule a time that we can update the software on your Android Box, either working remotely with you, or by scheduling an in-home visit.  There is never any additional charge for this service.

On your Gadgets Guy TV Remote, press the "HOUSE" icon.  From here, select the QS (Quick Support) Icon with the double arrows, and press "OK".  Once we see that your box is online, we will connect to it. Once we connect, you should receive a pop-up "Do you want xxx to remotely access your device".  Select "ACCEPT" and press "OK".  We will then be remotely connected to service your box and make any changes.  Once we are finished, we will disconnect, and you can resume watching as usual.

Yes, absolutely.  Please contact us to schedule an appointment so that we can remote into your box to turn this feature on.  Subtitles are currently only available for On-Demand Movies and TV Shows, not for Live TV Channels.

Pull the power cord from the Gadgets Guy Box.  Plug it back in and press the "POWER" button on the remote to reboot the system. Also make sure that the HDMI port number on your television is the same one that the Gadgets Guy Box is plugged into.  When you re-boot the box, you should see the Gadgets Guy logo while booting up.  If not, please contact us to further troubleshoot the issue you may be having.

Turn OFF and disconnect EVERY (and I mean EVERY) device from your TelMex Modem. Windows 10 is notorious for downloading updates in the background, even though you don’t know it’s doing it.

With every device turned off (including the TV Box), grab a small paperclip and unbend it.

Locate the small RESET hole on the back of your TelMex modem and insert the paperclip until you hear/feel it “click”. Hold in this position for 20-30 seconds until all the lights on the front of the modem start to flash on and off.

Release the paperclip and let the TelMex modem COMPLETELY boot back up on its own (4-5 mins) until all lights are lit and solid.

Once the lights are back on, it is now safe to turn on the TV box and let it go through its boot up process (2-3 mins). DO NOT turn ON your other devices!

Resume watching what was giving you buffering problems.

If this has not fixed your issue and you are still experiencing buffering issues, jump out of Kodi to the Zoomtak / Gadgets Guy screen, go into APPS, select and run a Speed Test. Remember a consistent 5+ Mbps is important for your download speed, with not much fluctuation. If you notice significant fluctuation in your download speed (bouncing from 1 to 4 to 3 to 6 to 5, etc.), time to call TelMex and open a trouble ticket (you have noise on your line that is interrupting the data stream).

If you have a consistent 5+ Mbps download speed and still have buffering issues, please report the Channel Name so it can be checked on our end, and/or possibly reset your line from our end.

If you have had a power outage that caused Kodi to exit improperly, you may experience the cache being frozen and the New Movies and New TV Shows will not load.

To restore the cache, please follow these instructions to get everything to load:

1. On the Zoomtak remote, press the * (labeled favorites) and select the first option, Clear Cache. Press OK, and then Confirm with OK.

2. Press the * (labeled favorites) again and then select the last option, Power Off to completely exit out of Kodi, and wait for it to exit back to the Zoomtak screen.

3. Now restart Kodi, and everything should sort itself out.